What can I pack in my checked vs carry-on luggage?
Visit tsa.gov for restrictions own what is and is not allowed. Do not pack cash, medication, important documents, valuables or fragile items in your checked luggage. Homeland Security now requires that all electronics larger than a cell phone are subject to a secondary screening at select airports. If in disrepair (broken screen, etc.), these devices will not be allowed through security. Cases must be removed and placed in their own bin for (round-trip) screening. The U.S. Department of Transportation, with the Federal Aviation Administration and the Pipeline and Hazardous Materials Safety Administration, have issued an emergency order to ban all Samsung Galaxy Note7 smartphone devices from air transportation in the United States. Individuals who own or possess a Samsung Galaxy Note7 device may not transport the device on their person, in carry-on baggage, or in checked baggage on flights to, from, or within the United States.
Is there a weight limit on my checked baggage? How large can my carry-on be?
Please review our airline partners' baggage policies. Checked and carry-on baggage rules and weight limits vary by carrier. Anyone attempting to check-in excess baggage must arrive at the ticket counter a minimum of 3 hours prior to departure, or risk being denied boarding. Many airlines charge fees for carry-on bags, in addition to checked baggage. Carry-on luggage is limited to one bag per person and must be small enough to fit beneath the seat in front of you. EXCESS/OVERSIZED BAGGAGE MAY BE DENIED AT CHECK-IN and if accepted additional charges apply. Lap children under age two do not receive a separate baggage allowance. Apple Vacations accepts no liability for loss or damage to luggage and recommends a TSA approved lock.
Are there special baggage restrictions for Dominican Republic?
Yes, Dominican Republic enforces the following restrictions when departing the country:
- Medication: Security personnel are directing passengers to put all medicine in their checked bags, unless you have a doctor's note or the medication is in the container provided by the pharmacy with the proper pharmaceutical label.
- Coffee and spices: Passengers are being directed to dispose of, or pack in their checked baggage, coffee beans/ground coffee, spices and the other items listed below. These items are no longer allowed through security. Once through security, you may purchase these items and bring on the aircraft.
- Alcohol: Alcoholic beverages may be carried in checked Luggage only if it contains more than 24% but less than 70% by volume of alcohol, in containers not exceeding 5 liters, with a total net quantity per person of 5 liters of such beverages.
- Liquids/Aerosols/Gels (LAG)- Liquids, aerosols and gels cannot be over 100 ml.(3.4oz) and must be packed into a transparent releasable plastic bag. Passengers may only carry one such bag and must present it separately from their luggage before being inspected.
- Baby liquids such as milk, creams, formulas, and lotions may be allowed in quantities of more than 100 ml per package, the contents of which must be verified.
- Substances in the form of powder (including baby formula) may be carried in hand luggage provided that its contents are checked and do not exceed 12 ounces (350ml).
What are the restrictions and value of goods purchased in resort that I can bring back to the U.S. duty-free?
U.S. Customs currently imposes an $800 limit per person ($1600 for U.S. Virgin Islands) on the value of goods you can bring into the country duty-free from most countries. This amount does vary depending on the particular country to which you travel. Also, you are restricted from bringing certain types of goods (e.g. fresh fruits, vegetables) back to the U.S. You can get more information from U.S. Customs and Border Protection. Save receipts for purchases made on vacation.
Can I reserve my airline seats in advance?
On select Exclusive Nonstop Vacation Flights, you can choose pre-assigned seats for a fee during the booking process. If the pre-assigned seats are not available on your flight, seats are assigned directly by the carrier, or at airport check-in. For scheduled air, Apple Vacations makes every attempt to assign seats if available. Once you receive your documents, you may go to the airline website to change or select your seat. Additional fees may apply. It is always best to request seats be assigned at time of booking. We will do our utmost to get seats assigned but unfortunately, do not have control over the scheduled air seat maps.
How do I find my record locator?
For scheduled air fights, your record locator is assigned once booked. For Exclusive Nonstop Vacation Flights, record locators are only applicable for Frontier Airlines, Sun Country Airlines and Spirit Airlines, and are assigned within 45 days prior to departure.
Do I need to confirm my flight times?
Confirm your flight times 24 hours before departure and again before departing for the airport, especially in the case of severe weather. Click here for airline phone numbers.
What is an Exclusive Nonstop Vacation Flight?
Apple Leisure Group Vacations Corp. leases the entire aircraft or large blocks of seats directly from the airline in order to provide you with exclusive savings and convenience! Exclusive Nonstop Vacation Flights are our best value. They are non-stop, and in many cases, they are the ONLY non-stop option from select departure cities. Most offer convenient morning departures from your U.S origin city and afternoon/evening returns from resort, so you can spend more time on the beach! You can view our Exclusive Nonstop Vacation Flight schedule here by entering your departure city. On select Exclusive Nonstop Vacation Flights, in-flight enhancements such as Premium Class and Preferred Perks Plus are offered- more details can be found here.
Does Apple Vacations sell first class flights?
Yes. When booking scheduled air carriers online, select the First or Business class filter. First Class/Business Class may not always be available on all segments. If you choose to upgrade after you have confirmed your booking, change fees may apply.
How do I check in for my scheduled air flight?
In most cases, you can check in for your scheduled air flight on the airline's website within 24 hours of departure. Refer to your travel documents for your airline confirmation number.
How early do I need to arrive at the airport?
Please refer to our Terms & Conditions for more information.
What do I do if my itinerary changed due to an airline-imposed schedule change.
Contact your travel agent or Apple Vacations at 1-800-517-2000 if you booked one of our Exclusive Nonstop Vacation Flights. For scheduled air, contact the Involuntary Scheduled Air Desk at 844-864-7400.
Can I fly with an infant on my lap?
Children under 2 years of age at time of travel are allowed to travel on an adult’s lap. Some airlines charge for infants or infant air-related taxes. If an infant reaches the age of two at any time during the vacation, federal law requires the purchase of a separate seat for any remaining portions of the flight. If you need a car seat for your child's transfer in resort, please advise us at the time of booking so we can arrange/confirm with the destination management company. An additional fee will be added to your booking (varies by destination).
I am at the airport and I missed my flight, what should I do?
Since you are at the airport, the fastest way to resolve the issue may be to talk directly to the airline ticketing counter representative. They can advise if you can be re-accommodated on another flight or possibly put you on standby for a later flight. We are also here to help! Our During Travel teams are available 24/7. We can work with you to secure alternative flights, hold your hotel reservation, and make any necessary adjustments to your stay (there may be additional cost). If you no longer wish to travel, you may cancel your reservation online. Please be advised that you are subject to the cancellation penalties and policies found here.
Can I add my Frequent Flyer number to my air reservation?
Yes, please provide us with your Frequent Flyer number or enter it at the time of booking. Contact us if you need to add the number after your reservation has been made. If flying on scheduled air, simply enter your “Record Locator” on the airline's website and follow the prompts. For Exclusive Nonstop Vacation Flights, contact your travel agent or the Apple Vacations Contact Center. Please contact the airline directly for questions about points credited.
Can I redeem my Frequent Flyer points for travel with Apple Vacations?
No, unfortunately Apple Vacations cannot redeem airline Frequent Flyer points for our vacation packages.