Hotel Overview
There are sports and activities at all hours of the day, to enjoy the sun, the sea and the beach (with lounge chairs, beach umbrellas, and towel service available if you'd prefer to relax instead). Learn to sail with a catamaran, discover the crystal blue waters during an afternoon of snorkeling, or get your heart pumping with a game of tennis.
The complex has three buffet-type restaurant and four specialty restaurants with ˆ la carte dinner service. You'll find everything from traditional Dominican cuisine to Italian and Spanish cuisine. There are also three snack bars and nine bars serving spectacular tropical drinks.
Note: Coupon system applies for dining: Stays of 3 nights receive one a la carte dinner, 4-6 nights receive two a la carte dinners, and 7 nights or more receive three a la carte dinners.
Location
Punta Cana - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12302 reviews
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May 23, 2023Save more money and go to a nicer hotel
I am going to keep it very simple. Save a little bit more money and go to a nicer hotel. Thank me later. If you go, you will think about me the whole trip... This place is plain and simple horrible in every single way. The only nice thing is the workers. They are trying their best..... Ownership and management clearly do not care about anything any more. Furniture and rooms were already outdated probably 10 years ago. Food is bad Service is bad Pool by the ocean is under renovation Pool and furniture at pools and beach is all broken Maintenance and upgrade is something they do not understand in this place. Shame on Bahia Principe! So disappointed!
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May 16, 2023
DON'T DO IT
This "resort" is NOT tourist friendly, particularly tourists from North America/Europe. The staff makes this well known to foreign travelers, see below for a full account of the worst vacation my family has ever experienced. Here is our brutally honest account of the good (sparse), the bad (the norm there), and the ugly (I really can't make this up, I'm not that creative). -Check in took over 2 hours and was an immensely difficult and confusing process. When you arrive there is no real sense of direction and you wander aimlessly until you find what is a "front desk". You then stand behind several confused tourists in more of a group than a line since the desk staff will give priority to locals checking in over those that flew hours to get to this sad excuse of a "resort". The man who checked us in pretended to not speak a word of English while laughing at us when we asked to pay to stay at a nicer part of the property (after reading the recent negative reviews we were very concerned, and guess what, those reviews are true). While being berated and belittled by the desk agent one woman ran up distressed and screaming that the toilet she was sitting on in her room fell off the wall and the room was flooding, while another tearful woman came up crying that her room was "disgusting and unlivable". We had finally been given our rooms (33212 & 33210), some of the highlights of these cesspools include but are not limited to: bed bugs, dirt, dust, 1 working yet flickering light, trash from the previous party, and a warm fridge. The icing on the cake was when my sister sat on a soiled panty liner. After these discoveries I ran back to the desk, jumped the line for customer service (you will find if you still decided against all advice and better judgement that this is what you must do to actually receive any help). The woman who helped me at first refused to believe me and assured me it was a "nice room". She told me everything else was booked for the night and we could not be moved. I stated "we are traveling with someone who has medical issues, if you cannot provide us with safe, hygienic conditions here, you must refund us". Bless this poor customer service agent and who ever she bumped for us because she was then able to get use into Villa's 37104 & 37102. These rooms were absolutely gorgeous and the polar opposite of the absolute ramshackle worse than public housing sad excuse for rooms we were originally given. I am grateful to her as these rooms were one of the few highlights of this trip (even if I did have to kill a cockroach in the bathroom my last night). Also worth noting we arrived around 3:30pm and didn't not get settled into our rooms until around 4 hours later. At this point we were starving and decided to explore the buffet. The biggest is large with a lot of options, however the food is not great quality. There are a few gems and things that anyone with a background in basic sanitation would find "safe" and you (if you still decide to go) should stick to those. It is worth noting that the omelette chef in the Ambar breakfast buffet is 5/5 stars and is single handedly saving the entire culinary experience, thank you omelette man for being the bright spot here. The restaurants are just okay, better than the buffet, but barely and you're only allowed to eat at 3 of them the whole stay, so if you're staying for a week, enjoy the absolute feeding pen at the local zoo with subpar sanitation buffet the rest of your trip (with the exception of ambar omelette man who is a true gem). Also, it is very very difficult to obtain fresh drinking water, let alone a soft drink or mixed drink. If you're lucky like we were with our maids, they'll keep you stocked with bottle water. Hoard this, you won't readily or easily find this anywhere else at Bahia Principe. -The beach, while beautiful is more seaweed than it is sand, maybe that's their plan, fill in the eroded beach with seaweed. I can't fault a naturally occurring phenomenon, but if you're an avid ocean swimmer, the water is more solid than liquid with the ratio of seaweed to water. -We used the aquamarine pool and it was sparkling, clean, and easy to get fresh towels even in the afternoon. However, it was a bit loud and no one will come by and offer you a drink (remember those water bottles the housekeeper leaves, you will need them). -The staff; of all the staff we encountered, I'd say 1 in about 20 actually cared about customer service. With the exception of an amazing few (the woman who got us into clean, healthy rooms), our Porter (who's name I sadly forgot but was the absolute sweetest and kindest, who popped up several times during this trip when we needed him most and brightened our day), the spa staff (all immaculate), and of course omelette man (a true gem). The rest ranged from feigned indifference to downright hateful. I had 1 buffet staff actually insult me for not being Hispanic. Other's would pretend to not speak English so they wouldn't have to help us. Eriva at the front desk charged our cards for spa services and didn't even realize you have to sign a credit card slip, despite working at a hotel front desk. She also clearly did not want to help us and made checking out an even more difficult process. -We did use the spa, which was a fantastic experience, the women who did our massages are clearly experts, are very kind, and the facility is absolutely stunning. -The grounds are absolutely beautiful, but it is difficult to safely walk at night. There are shuttles that run throughout this large resort, but at night the main road is narrow and poorly lit, so walk at your own risk. We saw several people almost hit by trucks, buses, etc. Overall, I can at least say I survived and have a "fun" story to tell. Was this worth the money/hassle/wasted PTO? Absolutely not. Were there a few gems that made it tolerable? Yes there were. Would I recommend this place to literally anyone? Sure, but only if I really hate you and want you to suffer.
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May 15, 2023Save your money
12 of us stayed May 6 - 13 and none of us would recommend this hotel. Pros building 32 was clean and cool no issues with bathroom food Steakhouse A Brazilian , A+, Italian C Buffet C. Cons this being our seventh trip to visit Punta Cana this by far was the most rundown resort we ever stayed at lamps falling off posts outside, lights on stairs in stairwell going to the room we’re out and more than one person in our group fell. Landscaping poorly maintained, fans in lobby, not turned on, or not working to create some air movement. Pool was dirty, dirty, dirty had scum on it, and the amount of sand in the pool was astounding. The accumulation of oil‘s in the walk out ramp made it hazardous. Pool bar is rationed every day and liquor and some days , they ran out of vodka by noon. Most staff was unfriendly. This hotel is far from the beach, bring lots of bug spray. Trolleys were OK to deal with. Beach itself was small and uninviting. These people just do not care, and it is evident. Pay the extra money and go elsewhere.
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May 11, 2023So many faults but still enjoyed my vacation
Straight away this place is not anyway near 5star. Check in so slow… bell boys excellent Room dated… no plug in sink and balcony doesn’t lock shut.. beds comfy and nice to have constant supply of drinks in fridge Pool as expected clean enough plenty of shade if you get there early if not you burn! Entertainment team enthusiastic .. especially if you are a group or couple of ladies… I never got asked to join in their activities… but any ladies were nearly pulled from there sunbeds to join in!! Food … plentiful and full of choice… I think it’s mainly catered to the many Hispanics that stay here and that’s fine Themed restaurants.. Italian not good Garden steakhouse brilliant… Indian very good Drinks… I’m not a big drinker so I order soft drinks mostly and I have to say I never had a single coke which remotely had any gas for the whole week… yet they pour from big bottles from a bar…. Suspect the coke is watered down as really it is tasteless especially when they fill a glass full of ice as well… my biggest complaint I came to Dom Rep 26 years ago at a Bahia Principe at San Juan ( now I think closed) and the memory of that brought us back here Don’t think I will come back here in future
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May 09, 2023
Not 5 star
This was billed as a 5 star i would only give it a 3 star rooms were in need of serious renevation as very dated tho kept clean .The pool bar by the beach was being renovated so closed but no mention of this before arrival .The pool bars kept running out of alchol as did the beach house .The italian alacarte restaurant ill capprico was absolutely disgusting tho the japanese and medditeranian alacarte were very good the mexican quite nice the food in the buffet was nice with different country theme on different day . The staff were very good and helpful and extremly polite the golf buggy service very good also .Just a few niggles but not 5 star
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