Hotel Overview
Specialty restaurants include exclusive dining within the resort, with a variety of international cuisines available. Experience tastes of the Mediterranean at Mediterraneo Restaurant, Italian at Portofino, Japanese/Peruvian cuisine at Nikkei Mashua, Japanese at Mikado, gourmet cuisine at Le Gourmet, international cuisine at Kukulcan, and so much more. You'll receive 3 à la carte dinners in any of these restaurants per week of stay.
The active traveler will enjoy a variety of watersports. Scuba lessons are included, as well as snorkeling, windsurfing, boogie boarding, and tennis. Children will enjoy the mini-club and water park while adults can relax in one of the large 30 person Jacuzzis. The spectacular pools and lush gardens and beautiful architecture provide the perfect backdrop. The nightly shows and performances are the perfect way to end each fun-filled day.
You'll also enjoy spacious rooms with safety deposit boxes and minibars, well-kept gardens, free 24-hour WiFi throughout the hotel, and lounge chairs, beach umbrellas, and towel service for the beach and pools.
Receive access to the à la carte restaurants of the Bahia Principe Grand Tulum (reservations required).
Location
Playa AventurasProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
17143 reviews
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Aug 29, 2023Bahia Principe Grand Coba- good, but update needed
This is our second time at Coba, having first been in 2018, and our 4th time on total at a Bahia Principe (having also been to Runaway bay in Jamaica, and to the Grand Punta Cana, Dominican Republic last year. Let's start at the beginning - check in. We arrived towards the end of dinner service and were late having been through arrivals at Cancun (which was terrible- nearly as bad as Nairobi!) Check in was the quickest we've ever known at a Bahia Principe. The usual sign your life away for no apparent reason then the bell boys sort you onto a golf trolley and off you go, only we went to buffet dinner first. Straight off to bed after the unnecessarily long day thanks to the awful airport regime. We never usually return to a holiday destination but this was a very good price and our little girl was only 10 months old when we last came (she's nearly 6 now). We has a party of nine in total (five over 70 - one in a wheelchair and one with dementia - plus my wife and our two children. We had four rooms in block 16a. Right next to the main road although you couldn't hear it really. The rooms were ok but a bit tired. Two had older air con systems which were nowhere near as efficient as the new ones. The rooms were spacious and cleaned and made up everyday. As a previous reviewer has commented, there isn't anywhere near enough plugs. Charging is a bit of a pain to be honest. The fridge has three sodas and two beers everyday and two waters were replaced if needed. The cleaning service was good but the towel replacement was sporadic at best (frequent no bathmat, no hand towels and not enough bath towels regularly). Tea and coffee was available in the room but was replaced sporadically as well. When we came in 2018 we used the beach a lot. This time we used the main pool as it was next to our rooms and the wheelchair made the beach a bit tricky (more on the beach later). The pool had a swim up bar which was great although the tiles were poor and need redoing. Getting served can be difficult. One guy serving 25 people we counted at one point. The pool was also the hottest swimming pool we've ever been in. I know it is the tropics but this was like a hot tub. Not refreshing at all. Sunbeds- none left after 7.15 if you want shade. The kiddies pool was ok but again, quite tired. Exactly the same as the Grand Punta Cana. We went to the Tulum site to use their kids pool which was a million times better. Obviously very little investment on the Coba site in recent years. The quiet pool would've probably suited us better but I resent getting up at 6am on holiday to get sunbeds and it was too far away from our rooms. The beach; now since 2018 they have re- configured the beaches and the layout. I'm glad to say that there was much less seaweed around, but the beach set aside for Coba user's has changed since 2018 and was awful. The little secluded bay they have built was really rocky. Awful for young children and without beach shoes. The old beach (now reserved for the Tulum hotel) was much better. A real shame that they have done this. Very little shade available, hiding behind random trees the only option really. Also, as a Coba resident there are no food places on the beach anymore. So we packed up at lunchtime and went back. This was a real low point for us. As ever with the large BP sites, you have to get hold cart buses and it takes a few days to get used to the rhythm of the hotel. The drivers are great and are all willing to 'do foreigners' (i.e go off route to help you out). The problem with this is that they all do this all the time and that means the normal buses never show up. That is very frustrating and we complained. Let's talk about the food. The buffet selection at all mealtimes was extensive and good quality. Plenty of everything for everybody - whatever your needs or desires. Lunches down by the pool were good (especially during the day we had the extensive tropical storm). Lunchtime burgers were delicious. We went to 4 a la carte restaurants out of the seven. The Brazilian restaurant on the Tulum site was great (made even better by the buggy drivers taking us door-to-door when they shouldn't have!). The Mediterranean and Italian were nice but the gourmet was the best for us. That said, all the restaurants (including the buffet) are too hot. They all need air conditioning. Some nights the mealtimes were stiflingly hot. However the staff are great- really helpful. Be careful with the floors- they can be really slippy. Access for our pushchair and wheelchair was just about ok but some of the ramps are steep. Drinks selections was very good but service slow at times. Some premium spirits were available (e.g. Jack Daniels) and the slushes were great for the kids. Entertainment was good most of the time. Too loud by the pool and the silent disco one of the evenings was just bizarre. There are still a selection of shops in the hotel foyer but their prices are made up (£50 for a pool inflatable!!). The best thing is to pop in to take advantage of their air con after being in the buffet restaurant. Check out was slick and you can use your all inclusive until the airport transport arrives which was great. Finqlly, the wildlife. For the kids to have Mexican Cotis, Agoutis, lizards and Iguanas and Racoons around was incredible. They need to stop some of the guests feeding the Cotis though. One comment about mosquitos- Our first week was tolerable. A few bites. Something happened in our second week. With three days left we became their breakfast, lunch and dinner. They were awful. Take care with them. Overall, we had a good holiday. The hotel was fine but needs some investment now to bring it up the standard of Tulum. I said a similar thing last year about Punta Cana. We won't return but can't complain about the price for two weeks all inclusive. Lots of happy memories made.
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Aug 28, 2023Unfortunately, one of the bad ones….
Here are the FACTS. Not my opinion. I won’t seem harsh because I’m stating everything that’s true …it’s bad but it’s true. They give you drinks in tiny plastic cups. The bar lines are ridiculously long. My room had 3 sodas in it the all inclusive refrigerator. My secondary deadbolt did not work. They stop giving towels at the beach very early. The alcohol they serve is all in plastic bottles. My room had giant red ants. There is no lotion q tips or shower cap in the room. They do have a mini blow dryer and they provide bottles of shampoo and conditioner that need to be refilled. There are leaks through the hotel from the rain. Entire hotel. There are very few plugs in the rooms and you will have to charge your phone far from your bedside, since there isn’t one by the bed. The staff is normal. Nothing great nothing bad (ok that's my opinion) There are Mexican agoutis and giant iguanas everywhere. The entire hotel is outdated. And then…..I slipped and fell in throw up because staff put a cone for safety but didn't clean it up. Vomit SPREADS further than the cone. No words. There is one buffet and the food isn’t spectacular. Last, but not least the safe in the room was broken.
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Aug 28, 20232 weeks with family 🤩🤩🤩
We are here at the moment! Having been in Mexico twice before, I can say that this resort is amazing! Spacious suites, wonderful grounds, pools, lobby area, entertainment etc. We are so happy with the food here, so much to choose from! Impressive selection of salads, seafood, fruit! We went to 3 ala carte restaurants and still have three more booked but food is so good in the buffet! We loved Mediterranean, Italian, Le gourmet, Nikkea Mashua (awesome Japanese) and Mikado- Asian, we were not fans of Indian but it was good to try. I enjoyed Zumba, salsa, water aerobics in the pool or in the sea. The gym is basic but does the job! We saw many runners in the resorts in the morning. Lovely beach, good beach bar with many cocktails and big shoutout to the lifeguards too! Very attentive and really helped when my son had a major nose bleed after being hit by a ball when playing water polo. Lifeguards were amazing, we also spoke with management and entertainment team apologised to my son. It was like a crime scene but cleaners cleaned so efficiently. Great entertainment in the evening too / some great shows in the theatre - especially the circus show! Silent disco outside was so much fun, make sure you start queuing for the headphones before 8.30pm queues are long! Foam party was so much fun too! We are being very pampered from the moment we wake up. This resort has so many staff! They work so hard and are so friendly! Room bar is restocked every day and room is cleaned very well. Fast food truck is good too, especially for kids and afternoon snack or ice cream. Good selection of cocktails and coffee. Gorgeous resort and luxurious treatment. Great wildlife too - noisy birds, coatis, iguanas and others! Great tropical feel and do not forget to snorkel in the sea- we saw some gorgeous tropical fish swimming by us! White sand, plenty of sunloungers. You will never be bored here, always something to do or just go and sit in the lobby bar and enjoy chilled cocktail or Prosecco! All the restaurant are very classy with white tablecloths and you are treated so well! We love that experience and service, especially in the ala carte as they make you feel very special and cook amazing food! There is also a small shopping centre near Tulum, we got some souvenirs there, there is also a pharmacy there. Nothing is a big task - we had towels and bottles of water delivered at night etc. I took kids for many rides on the cart when it was raining and then had a date with them in the lobby ;) They loved it. They also loved choosing from proper ala carte menu instead of kids menu! Even if they did not eat it all, they tried it and that is all about new experience! We will be back!
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Aug 26, 2023
Awful
This hotel is a joke. From the day we landed to the overall stay. Being a vegeterain I really suffered especially within the hotel everything was being cross contaminated by guests and staff proclaimed they didn't understand english. Food was always cold very repetitive. My husband was hurt as he slipped at the snack bar there was no follow up call to check he was OK. On his birthday despite me making several requests nothing was done. The staff at check in also quite rude. Around the resort nothing to do no shops . As a whole this resort is a total waste of money and time . The only friendly team member was Abraham at the trolley desk and the a la cate Hindu thali had amazing food .
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Aug 26, 2023
Amazing holiday, hotel pretty good.
Let me start by saying, we have just had the most amazing two weeks in lovely Mexico and would definitely recommend the area. The hotel was good but had a few negative aspects. Negatives: Buffet restaurant was very hit and miss. It was a bit of luck what you got depending on timing. There is no queuing system so you can wait in line for things like bacon at breakfast then people would just push to the front and take a plate full! All drinks are waiter service in the buffet, so when you get a good waiter it’s fine, but often we spent ages trying to attract the very hard working staff. Self help would be so much better. Buffet restaurant has no air con so often was unbearably hot. We went in the wet season but only had about 2 days of rain, but when it rained the roofs in the main areas leaked terribly which meant there was limited seating. The pool bar staff at the main pool were quite rude and gave priority to serving the Mexican clientele. Watch the three legged stools in the sports bar. Someone fell off one at least once a night! Entertainment was slightly repetitive, again catering mostly for the Mexican clients. Would have been nice to have a few international songs at the dancing, not just the same ones every night. Normal sun bed problems, need to reserve before 7 if you want shade positives: Beautiful location and grounds with unbelievable wildlife, made our holiday Lovely beach with great activities (water sports included for an hour a day and we spent many an hour looking at the tropical fish whilst snorkelling) Nice friendly staff The a la carte restaurants (you get one visit over two days stay) are nice and so lovely to have waiter service on an all inclusive holiday Entertainment staff were great, and there were enough pools so you can find a quiet spot if you don’t want to get involved. Mexico has so many amazing things to see. Just be aware it is a massive hotel so can feel quite chaotic loved it but wouldn’t go back to Coba, would go to Akumal or maybe Tulum.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.