Hotel Overview

This modern all-inclusive resort in Playa del Carmen is situated in a natural spacious setting on beautiful Riviera Maya. Surrounded by jungle and mangrove swamps and a private beachfront, this exquisite resort combines elegant Mayan touches with contemporary design and a wide range of services to please the most demanding traveler. The resort lies about 40 minutes away from the international airport and 10 minutes from the excitement of Playa del Carmen.

BlueBay Grand Esmeralda boasts very large swimming pools with waiter service at the pool and beach, special facilities for children, a spacious spa, and luxurious rooms and suites. The hotel has 1500 feet of private beach and all the facilities you could desire to unwind and relax: a spacious modern spa, a fully-equipped gymnasium, and a wonderful seafront location. Children are well catered to with their own mini-club with all kinds of fun activities. Enjoy two lit tennis courts, and a wide variety of land and watersports, plus organized activities and nightly entertainment.

The hotel's three buffet and six specialty restaurants are renowned for their excellent and varied international cuisine. Make a reservation for dinner at "Don Isi" Gourmet Mexican restaurant, where you will find the most significant specialties of each region of Mexico. This is truly a treat for the palate of the most demanding traveler. Other a la carte options include French, Italian, Oriental, steak, and seafood specialties.

BlueBay Grand Esmeralda offers the perfect setting for your dream wedding. Personalized wedding planners will create a magical event and make your dream wedding come true.


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 30 miles
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De : 30 miles

Property Information

Year Built: 2006


Hotel Details


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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of $31.12 mxn pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory Mexican Government has implemented a new General Law for Tobacco Control that came into force during the month of January 2023. With its implementation has prohibited smoking in public areas including open spaces.We therefore inform you that smoking areas have been set up throughout the hotel which are clearly identified. In all of them.This measure also applies to Cigars and electronic cigarettes.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 15763 reviews
  • 1.0 star tripadvisor rating
    Holiday from hell.

    Would strongly not advise anyone to book this hotel. Food and accommodation was well below a 3 star never mind 5 star which it is advertised as. Supposed to have 7 restaurants but there was only 5 and some staff were rude and there was no air conditioning anywhere in the hotel. Hotel needs a complete revamp. It was a holiday from hell.

    Aug 27, 2023
  • 1.0 star tripadvisor rating
    Worst experience ever

    This was our two weeks holiday which we had saved up for for a year. And it was the worst two weeks of our lives. The hotel was the worst I’ve ever been in, the toilet in our first room did not work the seat fell off could not get it repaired no air conditioning in any of the restaurants the food was un eatable unless you like Mexican food. The beer was dish water. Most of the sun beds were broken. Most of the guests were unaware of other people, they had music blaring out. Had to tip every time you went to the bar unless you didn’t want a dirty look. The girls could not use the toilets in the bars or restaurants dirty and most of the out of order.

    Aug 27, 2023
  • 1.0 star tripadvisor rating
    Blue Bay Bad Experience

    My wife and I went to this resort for 2 weeks with 8 others after 4 of them recommend it after going there 5 years ago. Unfortunately I the whole experience was not at all good. The whole site needs considerable refurbishment. The menus in restaurants are poor with little choice and there is minimal air conditioning which makes eating a chore rather than an enjoyable experience. I would not go back there definitely.

    Aug 27, 2023
  • 1.0 star tripadvisor rating

    I am not one to complain, but my experience of the this hotel is shocking, we were there 5 yrs ago and it was amazing! 4 of us went. So we recommended it to other family members and the 10 of us booked, OMG!! How embarrassing, we save for a year for a holiday and we end up in prison!! Some of the staff not all were very rude, the rooms in block 5 need knocking down, we were eventually moved to block 6 which weren't much better, I believe in when in i.e Mexico eat like the Mexicans, but who eats, Cauliflower, Carrots, Broccoli, new spuds and Chicken for breakfast!!!I could go on but I'm saving it for the CEO of TUI and this Hotel.

    Aug 27, 2023
  • 5.0 star tripadvisor rating
    Great vacation

    The entertainment team is really nice. Entertainment every day and night. Cute animals all around the park. The waiters are very helpful and kind. Everybody tries their hardest to give you an unforgettable vacation

    Aug 26, 2023

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.