Hotel Overview
Location
Punta Cana - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8834 reviews
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Aug 18, 2023Iberostar Punta Cana good value for family vacation
Our daughter chose this location for the beautiful color of the sea. Iberostar was great with our daughter's food allergies. Alex and the head chef made sure she had plenty to eat. (She even gained weight!) The staff was great, epecially Yenice Ogando who greeted us with a smile every morning for breakfast. We absolutely loved visiting Coral Lab. Greg's passion for his work was contagious! We even got to see him feed coral that was growing in the lab! There was seaweed, but every morning, the staff carted off two truckloads. There was no odor at the beach.
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Aug 15, 2023
WONDERFUL IBEROSTAR PUNTA CANA
This is the second time i have stayed at an Iberostar hotel. This one is more compact then the other one which is really nice, not alot of walking. Had a junior suite which was very spacias. The food is very good at the main buffet, HAMLET arranged a little bithday party with the staff using drums and a little cake with a candle. Maynel turned 6 years old and was thrilled. Hamlet continued to take care of us everyday and was just outstanding every time we dined. All of the staff were just great, always smiles and perfect greetings. Nelsa at the lobby bar was just wonderful. everyone at the beach bar were also nice and Maria who served the personal drinks at the pool was fantastic, she was such a pleasure. Our maid Francesca made sure our room was always clean and fresh towels were wating for us everyday. Also in the main buffet was Rafael and the genteman who always served the bottle drinks, Our kids loved going to the kids hangout where everyone took care of them, even had a kids disco night,,they loved it. I must say this was a Fantastic resort, we all enjoyed so much and we will be returning in November. Thank you IBEROSTAR PUNTA CANA,,,,,Lance, Nelson, Gracenel and Maynel.
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Aug 12, 2023Good all inclusive resort
My daughter and grandkids visit Iberostar resorts yearly as we have a membership, which we enjoy. This was our first visit to the Dominican Republic, and we enjoyed ourselves greatly. The Iberostar Punta Cana is a really lovely resort, with plenty to see and do. and is all inclusive, so all food and alcohol is included. The two pools were fun to hang out in, and there was plenty of shade for those needing a break from the sun. The beach is beautiful, although this time of year, there was a lot of seaweed in the water (although not so much on the beach itself). The day that we left, there was literally no seaweed in the water, so some of it is just luck, I guess! The grounds are beautiful and staff is always out working to keep it so. Beautiful gardens, trees and water features were everywhere. We fell in love with some of the wildlife we saw (LOTS of turtles, ducks and Moorhens, which we called chicken ducks since they look kinda like chickens with chicken feet, but swim like ducks). Our room itself was plenty big, although a bit dated (they will be closing to renovate coming up soon). However, it was very clean and housekeeping did an excellent job. The buffets were excellent, although not everything was well marked, which made it more difficult for me as I'm a pescatarian. There was a good variety of foods offered and almost everything we had was good. The ala carte restaurants on site were also very good. We didn't use the fitness center, although we did walk through it; it was very nice! We did use the spa, and it was lovely. Massage therapists there were good overall, and there were a variety of water features within the wet areas. Staff throughout the resort was friendly and helpful. The ONLY negative we encountered was that the toilet in our room stopped working on a daily basis; each day we were there (until the day before we left), we had to call maintenance to fix the toilet so that it would flush. However, they came out immediately and took care of the matter. Overall, we had a great family trip, and I don't think you could go wrong vacationing here!
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Aug 11, 2023
Great Stay and would return.
Iberostar Punta Canta like many resorts on this site get either great reviews or absolutely terrible reviews. Just to warn you this will be a great review. I think a lot of the feedback that people give is really based on their experience of traveling abroad. Those with who are vacation for the first time out of the country may be taken back by some language barriers, tastes in food and other cultural differences. Having said that here is my review from a seasoned traveler to the Carribean (+20 years) as well as international for my work. FOOD: The resort relies greatly on buffets to supplement their sit-down reservation restaurants. The buffets here are very leaning towards Dominican and Latin AMerican style foods. I found this to be the same at other resorts that I have stayed at in the DR. So don't expect USA leaning food options. Be open minded and remember you are in a different country with different culinary styles. That is what makes traveling abroad so exciting. But if you must have 100% American style food keep in mind that you will not get that there from the Buffet options. - Breakfast: This is buffet style with two main areas. Each with 2 stations making omelets and fresh to order eggs. They have a wide variety cold cuts, breads, fruits, and other breakfast fair. Breakfast is similar to what we have had at other resorts in the DR and in the Caribbean. This is also the most versatile in terms of US style food. As at other resorts this is always sure bet of getting a good meal. - French Restaurant: Was fantastic. I can't add any more. There were 6 of us ranging from 14 through 53 all found this to be the best on the resort. - Mexican Restaurant: This was on par to what you would find at a more authentic local Mexican restaurant at home. So don't think of chain Mexican but more authentic with a bit of a Dominican twist. This was also excellent. - Star Restaurant (American Style) - Did not bring me back to what I would expect from home but ok. I had the steak fajitas which were good. Better that I could make at home myself and I like to cook. Just to give some perspective. - Smoke House (BBQ) - they serve family style BBQ. Not like you would find in Texas or in the Carolinas but really, its own style. My family all enjoyed it. - Chinese Restaurant - Bear in mind this is a hybrid restaurant. Your order your main course and all appetizers are a buffet. Honestly, we could have just had the buffet which consisted of sushi, miso soup, some marinated meats, noodles etc. All our main dishes were very good. This was honestly a surprise having really good Chinese in the DR as there was no DR spin to the taste or style of cooking. This restaurant was my biggest surprise. ROOM and HOUSE KEEPING: We were in rooms 5096 and 5096. The was not that old. Needed updating which is coming but more than adequate. The AC worked great in booth rooms, but the shining star was housekeeping. Our housekeeper was probably the best I have had in many years. She blew the house keeping service at the Hard Rock away. Fridge always restocked, new towels always there and room always done before 3 PM which is the time I would head up to cool down. PLEASE MANAGMENT I don't know her name, but we stayed August 3 - August 10 please commend her for being awesome. BARS: My family tips but that did not seem to affect the service levels of others who did not tip. We had no issue with service levels at the bar. The staff at the lobby bar was great and always attentive. OVERALL SERVICE: Like any establishment it varies. We had one server for breakfast the first few days that we were awesome. But we had some that were not the same level and we tipped accordingly. LANGUAGE BARRIER: Guess what they speak Spanish here in a Spanish speaking country! To complain that not all servers and workers don't speak English is bit well...just go to Orlando then. Try to speak some Spanish - try ordering in Spanish - your drinks, your meals, saying hello. It not only goes a long way but helps immerse yourself with taking a vacation outside of the USA. POOL: All reviews are true it is like bath water. Perhaps a few water features that mixed in some colder water would be a good idea. But it did not keep my family or others from enjoying it. TEMPATURE: It is hot in the lobbies, and it is hot in the DR this time of year which is the cause. Bigger ceiling fans like in the check in area of the airport would make sense just to get the air moving. CONCLUSION: I would stay as well as my family at this resort again. In many ways we found it to be a bit better for than the Hard Rock. Not in comparison to the Hard Rocks facilities or other cool features. Just that we felt more like we were vacationing in the actual DR. Everything felt more authentic. Again, we all have different experiences, tastes, and expectations when we travel this review was just a result of mine.
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Aug 09, 2023Careful of Dario!!!!
The resort is not bad, it's some people there that spoiled my vacation especially when you save all year, I found that DARIO was very touchy and flirtatious with the female guests which is inappropriate, a few times we had to leave certain areas to avoid him and found it uneasy throughout the day. I know they are trying to make the guests engage in activities when you have people like DARIO working there it's not acceptable that you are watching your back! The rest of the team were not like him they were very professional and friendly. I have stayed at the hotels in Punta Cana and have never been treated like we was by one individual. Management need to give employees proper training before dealing with guests.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.