Hotel Overview

Located on shore of one of the most beautiful white sand beaches in the world.
The Majestic Colonial Punta Cana is a spectacular 5 star All inclusive resort, perfectly aligned with the exuberant flora and fauna of the Dominican Republic, all in harmony with the gentle breeze of this incredible coast. This is without a doubt, the perfect place to relax while enjoying a privileged surrounding. The perfect location for your wedding, practice your favorite sports, kids can enjoy our Splash Kid Club, sample exquisite gastronomy, go shopping, and see spectacular shows played to the rhythms of the Caribbean, and a perfect location to host your Meeting or Incentive Program in a relaxing atmosphere.


Punta Cana - Beach
Punta Cana International Airport (PUJ) : 16 miles
La Romana International : 57 miles

Property Information

Year Built: 2005
Last Renovation: 2017
Accessible rooms: 5
Floors: 4
Total rooms: 658


Hotel Details


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General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

  • 5.0 star tripadvisor rating
    Best way to spend my 50th Birthday!

    Jorge Mojica took very good care of us. He helped us get reservations and helped my husband decorate our room for my 50th birthday! Jorge seems to genuinely enjoy his job and the people he meets. Thank you for an amazing vacation! We will definitely be back.

    Aug 29, 2023
  • 5.0 star tripadvisor rating
    Majestic Colonial Punta Cana is a must visit, don’ think twice!

    Our trip to Punta Cana was nothing short of amazing, relaxing, and extremely accommodating from the staff. We had Joel our butler! If you’re lucky enough to have him, your trip will only be more perfect as he’s friendly, quick to help, and always has something for you to smile about. The restaurants on site are phenomenal to experience as there is a wide range of culture behind all of them, something new for each night. The beach is well kept and perfect for a sunny day, plenty of activities all day long and whether you want to be by the pool or by the bar, you can’t go wrong with finding a spot that’ll make you enjoy each day more and more! Definitely returning!

    Aug 29, 2023
  • 5.0 star tripadvisor rating
    Best Resort and staff ever!

    The Best experience I have every had. The resort was amazing the rooms were incredible the food was amazing so much to choose from the drinks were the best I have ever had in my life. Everything was so fresh and so clean. The staff was incredible. Our butler Wensky was on point with everything he was so welcoming incredibly nice. He spoke English and made me and my daughter feel right at ease. He was so courteous and very attentive. I will definitely say I will be coming back and would love for Wensky to be my butler again.

    Aug 28, 2023
  • 2.0 star tripadvisor rating
    Not 5-star, really disappointing if you’re traveling a long way

    On the plus side, a few of the staff are really nice and the kids pool are fun and the kids love them. Overall though it was really disappointing. There are a few things I would have liked to have known before booking though; The colonial is one of 3 majestic hotels on a large shared site and the colonial is the ‘family one’, aside from the kids pool they are not family focused. An example of this is they have 5 restaurants at night, one a buffet 4 others are menu orientated, none of these offer kids meals. They advertise a kids club, this is not how I would describe it. The staff are nice but it’s not an arrangement where you can can leave them and they’re a group of kids who have fun and do activities together, it is just the pool area, the small activities they do are not well facilitated or planned, its also not a kids club where you can Leave your kids, I wouldn’t recommend leaving your kids alone here. Some of the staff are rude, and standoffish and don’t seem to like like hotel guests. There is a really bad tipping culture at the hotel, in that they expect a tip to serve you or even smile, not as recognition. Countless times I was ignored at the bar or treated like something on the end of their shoe. Even when you do tip them it doesn’t seem to make a difference, aside from them actually speaking to you. I can’t stress enough, this really impacts the experience here and it’s nothing like 5-star. The entertainment in the evenings is really bad. There’s no acts brought in and all are delivered by the hotel staff. Their style is shouty and slightly awkward and trying to get people to come up and sing and dance on the stage, not a show. It’s feels cheap and made me wish we were at hotel that provided good entertainment. There is no real option to leave the hotel either and no resort to speak of, so this was a real issue. The hotel feels quite worn out and uncared for. There’s a sports bar on site and I was hoping they might screen the heavy weight world title fight that was on oneevening, they didn’t, the screen were just nfl and baseball that may well have been re-runs there was certainly no interest by any guests in it. It was really disappointing ☹️ I think if your from the US or closer to the Dominican Republic and this is a cheap break then maybe do it but if like us you’re coming from Europe and this is a significant investment don’t do it, go somewhere else. From looking at other negative results no doubt it’ll be received with a ‘thanks for your feedback’ type response and ‘we’re sorry you didn’t enjoy.. ‘ etc. Majestic don’t bother, just try listening, investing and fixing some of the engagement/service levels in some of your staff, particularly your bar staff. ☹️

    Aug 28, 2023
  • 4.0 star tripadvisor rating
    Nice resort but not very kid friendly

    The resort is really nice. The customer service from the staff is hit or miss. The pool was huge, lots of space. But.... the resort if not very kid friendly. The water park is very small, my kids were bored within five minutes of staying. The kids playroom was really small and outdated.

    Aug 26, 2023

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