Hotel Overview
Sensira is a resort where you are free to stimulate your emotions and share them with your loved ones. Enjoy our surprisingly friendly service and attention to detail in an ambiance that combines fun and relaxation… an experience that will seduce your senses.
Sensira Resort & Spa sits on Petempich Bay, a privileged location that features the area’s main natural attractions, ensconced 22 minutes from the main tourist area and 18 minutes south of Cancun’s international airport.
Sensira’s sensitive experience begins in our beautifully designed, spacious rooms offering exquisite amenities and comfortable furnishings. We will make your vacation experience unforgettable with our friendly service in the Mexican Caribbean.
Location
BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1005 reviews
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Aug 28, 2023Ok, hotel but not really 5 starts…
The staff was great. Especially Ricky and Rene (the lifeguard) after an incident in the pool (I stepped on broken glass inside the pool, next to my 3-year-old) not good… The food was good, the room spacious, the amenities and kids club also ok. However, we couldn’t get in the water at the beach during our 6-day stay. The spa was great. If you can visit for a couple of hours, please do. The quality of the drinks/spirits was poor, and the music on the pool was extremely loud. Hard to talk… Overall, the hotel was ok for the value. But If you want a better experience, you need to spend more and go somewhere else. It was OK. But we definitely won't come back.
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Aug 27, 2023Don’t hesitate to book this hotel!
(RRR)One of the best hotels we’ve ever been! Small, so everything is conveniently located and close. What makes it the best hotel is the SERVICE!!! Ricky is amazing. He guesses your wishes before you even think about them. He’s not walking but running all over the hotel to make sure all guests are happy and have everything they need! Lorna in Texas restaurants is AMAZING! Kids club ladies are going above and beyond to make kiddos happy and entertained! My daughter didn’t want to leave the kids club most days! Same for other kids! So much fun! Food is great, nice beach, cabanas for everyone. No special treatment for members. All staff genuinely cares about their guests. Highly recommend!!! Will definitely be back
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Aug 27, 2023
Definitely recommend
My favorite resort in Mexico! All facilities were very nice. Food was amazing. Staff was nice. Always something for the kids to do. The spa was amazing. There was about a foot of seaweed on the edge of the water at the beach, but it was loose and easy to step through without sticking to me. Once I walked past that, the water was clear and enjoyable.
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Aug 26, 2023
Not as great as it seems
The good: The bed is super comfy Lots to do for kids Good food Friendly helpful staff Nice rooms Towels galore You can regulate the temperature in each room Lovely pools Adult pool a peaceful haven (until beach bar opens) Tea house lovely and has decaf coffee The bad: 1. Dangerously slippery floors So we're here in the rainy season and the only way to get to the rooms and many other areas is on outside corridors of slick marble which turn extremely slippery when wet. My toddler fell over a bunch of times each day and my mum (72) had a nasty fall too which could have totally ruined our holiday. Cleaning up the water on these walkways doesn't seem to be a priority but it should be and really it all needs to be resurfaced with something less slippery and deadly. 2. Furniture pulling very loud The furniture is heavy so when pulled along the marble floor it makes a loud sound that you can hear rooms away. So afternoon naps were impossible in the room since a room nearby is always being cleaned and that involves all the furniture being dragged along the floor. Same when the neighbours come home at 2am or when they leave for the airport at 4am. We were constantly woken by the moving of furniture. I suggest those little pads made of felt that you can stick on the bottom of the chairs and tables. 3. Beach bar music too loud and electronic and house Another reason it was difficult to really relax here was the booming music from the beach bar that can be heard for most of the day in every part of the hotel including all the rooms with all doors and windows shut. Two days in a row they had extremely loud electronic and house music on for hours. I had to complain. It was excessively loud and totally inappropriate music for a family resort. They eventually changed the music but didn't turn it down. But the volume is excessive. It should only be audible in the beach bar so people who like that can go there but others should be able to enjoy other parts of the hotel without being subjected to the constant noise. It also ruins the adult pool which has lovely relaxing music but when the beach bar opens at 10am it turns into a cacophony since you can hear both musics. 4. Can't turn off balcony light Another reason we couldn't sleep well was the amount of light in the room partly cos of the bright balcony light that illuminates the room at night even with the curtains completely closed. They should allow each room to control their balcony light. 5. Beach unusable and smelly The beach is completely unusable. It might as well not be there. It's covered in mountains of seaweed and is smelly. To be honest, we won't be back.
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Aug 21, 2023
Amazing stay, Outstanding service!!
The service is so amazing! They go above and beyond to make you feel comfortable. Ricky reserved our lounge chairs every morning and kept replenishing our towels. Kept checking in on us frequently everyday. He really is an amazing person. Hector from the Mexican restaurant made our birthdays extra special and Israel from the steakhouse made our dinner memorable as well.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.